First Post Ever

Hello nieces and nephews of Uncle Ted,

Welcome to the Rogers Guru Blog - a spot for a Rogers Wireless Consultant to explain to you, the masses of lay people whom Rogers chooses to leave criminally uninformed, about the workings of one of Canada's biggest monopolies.

I work at a Rogers store in BC, selling phones, contracts, data plans, and wireless essentials, and learning all about the Rogers customer experience. If there's one thing that I have found, it's that Rogers is one of the most confusing companies that has ever had customers. That's why I have taken it upon myself to be an educator, and generally to try and prevent people from being ripped off.

It is likely that you list dealing with Rogers one of the most frustrating things in your life, at least sometimes. Hopefully though, with a little help, you can see how Rogers can actually provide some semblance of a satisfactory customer experience. All it takes is a little knowledge about how these things actually work, which I can hopefully provide. Every day, I talk to people who have signed three years of their lives away to this giant, who have been under-informed or misinformed or outright misled. A large portion of people pay more than they need to for their phones. An even larger portion still, don't understand what they are entitled to, what promotions are available, why they can or can not get a new phone, what will happen if they leave the country, and more.

I will strive to provide this information in the simplest terms available on the web. Someone has to.

Sincerely Yours,

TRG