In my ongoing quest to eliminate confusion as one of the defining attributes of a Rogers customer, I have decided to compile a list of terms that you may have seen thrown around, but were afraid that someone would laugh in your face if you admitted that they are baffling to you. So, without further ado, I present to you The Rogers Dictionary:
911 fee
Monthly $0.50 charge that helps support 911 service.
BAN (Billing Account Number)
Your unique account number with Rogers.
BES (BlackBerry Enterprise Server)
A service provided by Research In Motion for large organizations to manage email synchronization and BlackBerry usage for employees.
BIS (BlackBerry Internet Service)
A service provided by Research in Motion to all BlackBerry users who subscribe to a data plan. Please see my article here.
BlackBerry Messenger
Instant messaging between all BlackBerry users on any network who subscribe to a data plan with BIS functionality.
Business Plan
Nothing more than a category of plan. Anyone is eligible for a business plan.
Consumer Plan
The most popular plans from Rogers, aimed at average users.
Corporate Plan
A plan on the terms that your company has negotiated with Rogers.
CTN (Customer telephone number)
Abbreviation used by Rogers employees specifically for the cell phone number attached to the line with which they are dealing (as opposed to your home phone number or another cell phone number that you use).
Data
Information transmitted wirelessly to and from your phone. See my article here.
Data ECF
Many data plans come on separate terms from your voice plan, and have a separate ECF from your regular ECF. Always read your contract carefully.
ECF (Early Cancellation Fee)
Expect to pay this if you cancel your account before your term is up.
HUP (Hardware Upgrade Program)
See my article here.
IM (instant messaging)
Instant messaging from your phone through clients such as Windows Live Messenger, Yahoo Instant Messenger, Google Talk, and others.
MMS (Multimedia Messaging Service)
A method of delivering multimedia objects along with a short message. Often referred to as a picture message or video message. You don't need to know this one if you have an iPhone.
MSD Code
A tag associated with your account allowing you to subscribe to certain plans. Corporate accounts will require you to have an MSD code that identifies you as eligible for your company's corporate plan.
MSF (Monthly Service Fee)
The fee associated specifically with the voice portion of your plan.
MY5
Porting
The act of moving your phone number from one provider to another. You "port your number out" of one provider and "port your number in" to the other.
Push Email
Email systems in which email arrives instantly to the email client (your phone).
Roaming
Term to describe the act of using your phone, with your sim card in it, on a visited network, such as AT&T if you are visiting in the United States.
SAF (System Access Fee)
$6.95 monthly fee. Nobody likes it, everybody pays it. Remember that it will be on top of your MSF, data, and any Value Packs.
A feature whereby the customer may choose up to five telephone numbers on any network to call and text for free. Comes in two flavors: Local and Canada-Wide.
Network Calling
A feature whereby the customer receives unlimited local calling to any numbers on Rogers or Fido.
Porting
The act of moving your phone number from one provider to another. You "port your number out" of one provider and "port your number in" to the other.
Push Email
Email systems in which email arrives instantly to the email client (your phone).
Roaming
Term to describe the act of using your phone, with your sim card in it, on a visited network, such as AT&T if you are visiting in the United States.
SAF (System Access Fee)
$6.95 monthly fee. Nobody likes it, everybody pays it. Remember that it will be on top of your MSF, data, and any Value Packs.
Smartphone
A name for a cell phone that has above average data handling capabilities. These phones will usually have more robust browsers and dedicated email applications, and most will have a full QWERTY keyboard.
SMS (Short Messaging Service)
A method of delivering messages of up to 160 characters (including spaces). AKA text messaging.
Value Pack
A set of features, such as caller id or voicemail, grouped together and offered at a discount.
SMS (Short Messaging Service)
A method of delivering messages of up to 160 characters (including spaces). AKA text messaging.
Value Pack
A set of features, such as caller id or voicemail, grouped together and offered at a discount.
Voice and Data Bundle
Plan whereby the voice portion and the data portion are included in the same monthly fee.
Wireless Essentials
Services such as voicemail or call display that are not included in the MSF.
I am more than happy to add to this list, alter definitions, etc., as you people see fit. Email suggestions to therogersguru@gmail.com. Link directly to this post - just send people to http://therogersguru.blogspot.com/2008/11/rogers-dictionary.html
Wireless Essentials
Services such as voicemail or call display that are not included in the MSF.
I am more than happy to add to this list, alter definitions, etc., as you people see fit. Email suggestions to therogersguru@gmail.com. Link directly to this post - just send people to http://therogersguru.blogspot.com/2008/11/rogers-dictionary.html
TRG
Posts
the 911 does not give you access to the 911 network. every cellphone is able to dial 911 (active or not). If your phone is not activated you can still call 911 and no 50c fee.
ReplyDeletenoted and edited. thanks for your feedback.
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